Case Study

Streamlining Large Scale ETL in Telecom

The Problem

Our large telecom client was working through a multi-year project transitioning millions of customers across to another system. Despite having a plan in place to move data across, employees were stuck waking up in the middle of the night to monitor processes, check for new files, run complex custom queries, transform files, then distribute results several weeks each month during the process. All of the tasks that could be easily automated already had been, but what was left involved spanning multiple backend systems, applying complicated business rules that frequently changed, and according to published scheduled that often changed.

The Solution

The Eigen X team built a solution to automate remaining processes, monitor files according to established patterns during peak processing times, move dozens of gigabytes of data across during an evening, all fully automated. The team authored C# code to automate legacy mainframe green screen processes, built a custom C++ ODBC driver to pull data from a legacy system, and wrote a Java backend to manage schedules, queue jobs, and monitor directories and sites. Custom PowerShell and Perl scripts validated incoming and outgoing files against established business rules. Tools were supplied to allow the business users to control the overall process in terms of scheduling, email notifications, and specific file types.

The Result

The custom ETL solution creatd by the Eigen X team saved hundreds of hours of labor for key employees during overnight batch processing, improved accuracy by minimizing the chance for human keystroke errors, minimized expensive downtime in systems used by hundreds of people, and improved data quality by placing additional safeguards in place to catch potential errors before they were distrubted outside of the organization.

Taking the Risk out of Complex Upgrades

Eigen X was engaged to assist with delivery of a large Fortune 100 Pharma Program initiative, which included the upgrade of their Planning System, BI transformation and End to End integration with numerous systems internal/external to the program. Eigen X consultants led multiple cross-functional teams as part of this complex project to transition the client from an Oracle data warehouse to Teradata. In addition, the team integrated rich Tableau and Cognos BI reports for the Program Management Office (PMO) and every function within Research and Development (R&D). Along the way, the Eigen X team provided a variety of services including process improvement, project management, business analysis, development, testing and production cutover support to make this project a success.

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Value Optimization with Scalable Agile

Recently Eigen X partnered with a major Pharma R&D organization to manage a substantial Planisware upgrade project. Planisware is a global provider of Project Portfolio Management software designed for product development and R&D organizations. More than 33% of the top 100 R&D spenders worldwide utilize Planisware solutions to manage their projects, resources and portfolios. The Eigen X team managed critical components of this project including the current state snapshot, business requirements, change management, communication, progress/impediment tracking and reporting and test execution. The team followed a hybrid (Agile/Waterfall) approach to help maximize business value and output during various phases of the project for the customer.

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