Client Overview

Location: Reading, PA, USA

Employees: 5,000-10,000

Industry: Electrical & Electronic Manufacturing

Solution: Sales Cloud, Service Cloud, Field Service, CPQ, Community Cloud, Pardot, Marketing Cloud

Go-Live Dates: On Going

EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.

Challenge

Multi business processes for various countries and LOB that need to be consolidated to fewer Sales and Quote processes.
Excess of custom code that is complex to maintain that could have been done with standard components and flows.
Many integration points point to custom code processes that need overhauled.
Lack of partner visibility into order status, partner leads, partner opportunities, and price requests (quotes)

Solution

Work with Analyst team to identify areas of improvement for reducing the use of custom code and using built in native point and click solutions.
Reviewing existing custom code solutions to identify areas for improvement, updated to newer processes, and areas to be removed
Design and solution a community for partner visibility in salesforce to allow direct interaction between teams and ease of quick reorders for standard product cycles.

Result

Reduced reliance on developers to modify custom code by making it easier for Admin/Analyst team to make certain changes through standard point and click system.
Coach team on best practices to help them make better solutions that can be easily managed by that team and allow developers to focus on more custom tasks.
System is easier to maintain and more scalable as processes are more of a global nature and can be modified for specific locales allowing for easier integration of other systems.