Eigen X Case Study - Safelite/Belron

Client Overview

Location: Columbus, OH, USA

Employees: 1,000 - 5,000

Industry: Manufacturing​

Solution: Sales, Service , Experience, Marketing

Go-Live Dates: On Going

Safelite was founded at a single location in Wichita, Kansas in 1947 and has grown to become the largest auto glass specialist company in the United States with more than 850 locations nationwide. With more than 70 years of service, Safelite knows auto glass. They own more than 80 percent of the market share in USA to repair automobile glass and recalibrate their vehicle’s advanced safety systems. It is owned by Belron which operates in 37 countries across 6 continents, and home to around 29,000 employees serving 15 million customers. strong brands in the countries we operate in. ​

Challenge

  • Safelite & Belron had disparate Salesforce systems which had low adoption, heavily customized and hard to maintain

  • They had an on-premise ERP Oracle Ebs which was not flexible and hard to maintain

  • AP & AR teams had different systems to manage payments, invoices for customers which resulted in loss of revenue and too many collection issues

  • They had an insurance line of business which was the main source of leads & resulted in poor conversion of leads to closed win opportunities

Solution

  • Worked on a strategic global transformation project provided architecture guidelines for salesforce in USA & Global​

  • Redesigned the AP and AR process with architected solutions in Salesforce & Oracle Fusion ERP for integration​

  • Redesigned & architected solutions with MuleSoft which integrated with Concur to streamline AP process​

  • Built a security template for Salesforce & Oracle Fusion which met compliance needs for SOC2 that helped to deploy  Globally 

Result

  • Delivered the first phase of Salesforce implementation for Safelite within 9 months on different clouds​

  • Increased adoption of Salesforce for Safelite by 15 percent​

  • Increased productivity of AP and AR teams by 10 percent with integration & streamlined business process​

  • Created an ITGC security framework for Safelite reducing compliance costs