Client Overview

Location: Reading, PA, USA

Employees: 5,000 - 10,000

Industry: Electrical & Electronic Manufacturing

Solution: Sales Cloud, Service Cloud, Field Service, CPQ, Community Cloud, Pardot, Marketing Cloud

Go-Live Dates: On Going

EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.

Challenge

Multiple business processes spread across different geographies and markets

Disjointed business processes that needed to be aligned across different business units.
Multiple ERP system integrations with legacy and modern data systems
System developed with a heavy code base which did not allow for extensibility or maintainability without external help
Visibility to data for Customer lifecycle was disjointed across many systems

Solution

Work with Business Analyst team to analyze and simplify processes

Work with team to reduce reliance on Custom Code and train analysts on how to use Flows within Salesforce

Result

Reduced reliance on developers to modify custom code by making it easier for Admin/Analyst team to make certain changes through standard point and click system

Coach team on best practices to help them make better solutions that can be easily managed by that team and allow developers to focus on more custom tasks
System is easier to maintain and more scalable as processes are more of a global nature and can be modified for specific locales allowing for easier integration of other systems