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Eigen X Case Study - CGFNS International​

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Client Overview

Location: Philadelphia, PA, USA

Employees: 201-500

Industry: Education Management

Solution: Sales, Service, Community, Box.com, Conga Composer​

Go-Live Dates: On Going

The Commission on Graduates of Foreign Nursing Schools (CGFNS) International Inc. Is a non-profit organization that helps foreign educated healthcare professionals live and work in the country of their choice by assessing and validating their academic and professional credentials. They are the world's largest credential evaluation organization for nursing and allied health professions since 1977. They have helped over 30 milion healthcare professionals from 189 countries. ​

Challenge

  • To create an online community portal that would allow foreign healthcare professionals the ability to apply online and provide documents electronically to be assessed and validated by CGFNS International​

  • Build out all components of Credential Evaluation, Nursing Education, Healthcare Education and Migration​

  • Provide Secure payment processing​

  • Allow for both the applicant and CGFNS International to securely track the status of applicant’s form and submitted documents

  • Provide the ability to generate PDF forms from the submitted information to be sent out upon validation of the credentials​

Solution

  • Created a Salesforce Community Cloud solution where applicants can create their academic and employment history profile, apply online, submit their documents, and track the status of their application​

  • Integrated Chargent Payment Processing with Salesforce to securely process payments and convert currency from different countries​

  • Setup email notifications and created custom objects for applicants to securely login and view the status of their application and documents​

  • Integrated Conga Composer with Salesforce to generate PDF forms from the submitted information​

Result

  • Significantly reduced paperwork and printing tasks for CGFNS.​

  • Reduced processing time and increased security on application data.​

  • Expedited payments to CGFNS and reduced billing errors.​

  • Applicants now have the ability to apply and submit their documents online rather than handwritten and mailed​

  • Payment is converted in United States Dollar for easy transactions​

  • Applicants can now thoroughly check the status of their submitted application and documents​

  • Internal CGFNS team has a dashboard for quick review of the total number of applications submitted, status of each application, CGFNS team performance and overall application turnaround time​

  • Internal CGFNS team can build reports based on all of the information they received from the application into a formatted PDF​