Client Overview

Location: Washington, DC, USA

Employees: 150 - 200

Industry: Non Profit

Solution: Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Gearset, Shield, Jira

Go-Live Dates: On going

SoundExchange is a non-profit collective rights management organization that collects and distributes royalties to artists and musicians. They are the sole organization granted by the US government to administer the Section 114 sound recording license. Since forming in 2003, they have paid over $10 Billion in distributions.

Challenge

SoundExchange had been using Salesforce for nearly 10 years and had been stuck in a state of only working on break-fixes. They were also still using Classic

Eigen X was brought in as a full-time support to handle Admin and Development tickets
We were also tasked with looking for improvements, developing a roadmap, and finding ways they could fully utilize their Salesforce contract
SoundExchange specifically wanted us to offer insight into moving to Lightning, Salesforce Shield, Marketing Cloud, and ways to optimize Service Cloud as they used that heavily

Solution

Began daily support on Admin and Development tasks

We were able to create a roadmap specifically designed for SoundExchange that included moving to Lightning, Salesforce Shield, optimizing Service Cloud, utilizing Einstein, and Marketing Cloud
Greatly improved their documentation process and overall organization performance

Began the process of implementing Salesforce Shield

Result

Demonstrated value of moving from Classic to Lightning and began the migration to Lightning process

SoundExchange’s sensitive information such as bank account numbers will now be protected via Salesforce Shield
Projects and enhancements are being completed instead of break-fixes. They are now more proactive when using Salesforce

Provided Roadmap for future business and ways to further enhance their Salesforce Integrations