, ,

Eigen X Cast Study - University of Texas Science Center at Huston

, ,

Client Overview

Location: Huston, TX, USA

Employees: 7,000

Industry: Hospital and Heath care

Solution: Sales Cloud,​ Experience Cloud, SSIS

Go-Live Dates: On Going

The University of Texas Health Science Center at Houston (UTHealth), is primarily a graduate education university, that educates the largest number of health care professionals in Texas. It was created in 1972 by the UT System Board of Regents. UTHealth includes the schools of dentistry, biomedical informatics, medicine, nursing and public health, and the graduate school of biomedical sciences. The university is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award certificate, bachelor's, master's, doctoral and professional degrees. ​

Challenge

  • Developing a robust community portal for seamless communication between students and university officials​

  • Requirement: Implementing an efficient web-based solution to capture form-based data effectively​

  • Challenge: Overcoming issues caused by multiple MS Access databases, leading to data inaccuracies and inconsistent reporting. Streamlining data management and reporting processes is crucial

Solution

  • Implemented a custom object with various stages to effectively track the Practicum submission and approval processes within the Community and the CRM organization​

  • Developed a dedicated community platform to enable seamless online submission and streamlined workflow for the Practicum submission and approval process​

  • Automated the data loading process from the PeopleSoft Student Information System into Salesforce, ensuring accurate and up-to-date data synchronization​

  • Deployed a faculty management solution utilizing Communities, providing a comprehensive platform for efficient faculty management and collaboration

Result

  • Provided an efficient online mechanism for students and faculty to manage the Practicum submission and approval process, resulting in a streamlined workflow and improved collaboration​

  • Achieved a 10% increase in student retention rates by creating a more engaging and supportive environment​

  • Enabled UTHealth Community to have a comprehensive 360-degree view of student information, facilitating better decision-making and personalized support​

  • Reduced IT maintenance time by 15% through the consolidation of multiple databases into Salesforce, resulting in improved efficiency and cost savings​