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Transforming Government Services with Salesforce Public Sector Solutions (PSS) 

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Transforming Government Services with Salesforce Public Sector Solutions (PSS) 

In today’s rapidly evolving digital landscape, public sector agencies are under more pressure than ever to deliver fast, efficient, and personalized services. Whether it’s managing benefits, licensing, grants, or regulatory compliance, the need for modern, scalable solutions is critical. That’s where Salesforce Public Sector Solutions (PSS) comes in. 

Recently, our team gathered for a Lunch & Learn session to dive into what makes PSS so powerful—and why it’s a game-changer for government agencies and public service providers. 

What Is Public Sector Solutions? 

First, let’s clarify a common point of confusion: PSS is not the same as Gov Cloud. While Gov Cloud refers to Salesforce’s secure cloud infrastructure built to meet strict compliance standards, PSS is an application layer built specifically for public sector use cases. It can be deployed on Gov Cloud, but it’s a separate product that must be purchased individually. 

PSS is Salesforce’s dedicated solution suite for addressing the operational complexities of government service delivery, supporting everything from benefits management and grants to permitting and investigations. 

Built on Purpose-Driven Data Models 

PSS is built on three core data models, each tailored to specific public sector needs: 

  • Claim-Based Data Model – Ideal for Benefits Management systems like victim compensation programs. 

  • Application-and-Funding-Award Model – Designed for comprehensive Grants Management workflows. 

  • Investigative Case-Based Model – Built to manage investigations, regulatory complaints, infractions, and enforcement activities. 

These models enable agencies to manage end-to-end processes, ensure compliance, and maintain transparency with constituents. 

Streamlined Government Workflows 

PSS doesn’t just provide structure—it delivers results. From intuitive portals and guided enrollment in Benefits Management, to dynamic inspection and permitting workflows, the system helps public entities simplify complex services without sacrificing flexibility. 

Some highlights include: 

  • License, Permitting & Inspection Management with scheduling, field visits, and rule enforcement capabilities. 

  • Real-time Investigative Case Management to track everything from violations to regulatory proceedings. 

  • Customizable grantee portals that make applying for and tracking grants simple and secure. 

Low-Code Tools Built for Government 

One of PSS’s biggest advantages is the inclusion of OmniStudio, a powerful low-code development suite. With tools like OmniScript, Data Mapper, Integration Procedure, and FlexCard, agencies can quickly deploy user-friendly forms, workflows, and interfaces—without heavy reliance on IT resources. 

To enhance automation and logic, PSS includes a Business Rules Engine that allows for scalable, no-code rules creation. This engine plugs directly into Salesforce Flows, OmniStudio apps, and even external systems. 

Better Service Through Smart Support 

Today’s constituents expect self-service options, transparency, and fast answers. That’s why PSS includes a robust Help Center, offering: 

  • 24/7 accessibility 

  • A searchable knowledge base 

  • Self-service case submission tools 

Coupled with Constituent Snapshots, users get a unified, real-time view of each individual they’re serving—making it easier to personalize interactions, anticipate needs, and offer more proactive support. 

Bringing Government Data to Life with AI 

Salesforce’s Advanced Einstein AI, tailored for government agencies, further enhances PSS by delivering intelligent recommendations and insights based on constituent behavior. Whether predicting benefit eligibility or identifying service gaps, Einstein empowers agencies to move from reactive to proactive engagement. 

Ready to Build Expertise? 

For professionals interested in expanding their knowledge of Salesforce PSS, there are several certifications and training paths available: 

  • Administering Public Sector Solutions Trail 

  • OmniStudio Consultant and Developer Certifications 

  • Service Cloud Consultant Certification 

These programs ensure teams are equipped to deliver real value and innovation through the platform.