Customer 360 Consulting Services

Maximizing the Value of Your Relationships

When fragmented systems and manual processes limit visibility and slow customer engagement, organizations need more than a basic CRM. Eigen X helps teams overcome these challenges by implementing and optimizing the Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Industry Clouds.

By integrating data across your business, we deliver a unified view of the customer journey, empowering teams to deliver personalized experiences that drive growth, retention, and long-term success. Whether you’re streamlining processes, enhancing customer service, or scaling for the future, Eigen X provides the expertise to maximize your customer strategy.

Our Capabilities

Advisory & Strategy

Evaluate your current state customer engagement practices, assess requirements and develop a roadmap for digital engagement

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Implementation

Define, deploy and provide support for market-leading solutions that manage interactions and enhance the value of customer relationships.

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Engagement

Create the complete customer experience by providing them with actionable ways to interact with your business when and where they want.

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Integration & Analytics

Leverage your data to enable a holistic view of your customer engagement, sales, and marketing success.

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Salesforce Products We Implement

Horizontal Offerings

Agentforce

Deploy AI agents that automate tasks, summarize records, and take action across Sales, Service, and custom workflows.
Data Cloud

Unify data from Salesforce, warehouses, and apps into a real-time customer graph. Segment once, activate everywhere.
Sales Cloud

Modern pipeline management, forecasting, enablement, and automation from lead to renewal.
CPQ & Revenue Cloud

Configure-price-quote, subscriptions, renewals, billing, and revenue recognition in one motion.
Service Cloud

Omnichannel case management, knowledge, self-service, and AI-assisted agents.
Field Service

Smart scheduling, mobile work orders, asset & parts management, and offline-first apps.
Marketing Cloud

Data-driven journeys across email, mobile, and ad platforms with measurable attribution.
Commerce Cloud

Deliver seamless B2B and B2C commerce experiences connected to Sales, Service, and Marketing on one unified platform.
Experience Cloud

Secure portals and communities for customers, partners, and employees—on your CRM data.
Mulesoft

API-led connectivity for apps, data, and devices across cloud and on-prem.

Industry Offerings

Education Cloud

Lifecycle engagement from recruitment to alumni with advising and success metrics.
Manufacturing Cloud

Account-based forecasting, rebates, and partner channels linked to operations.
Non-Profit Cloud

Fundraising, program management, outcomes tracking, and constituent engagement.
Financial Services Cloud

Banking, wealth, real estate, and insurance data models with compliant client workflows.
Health & Life Sciences Cloud

Care management, referrals, and coordination with privacy-first data controls.
Public Sector Solutions

Licensing, permitting, grants, benefits, and case management.

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Why Eigen X

At Eigen X, we go beyond Salesforce implementation to create connected ecosystems where customer, data, and AI work together. Our certified experts blend Salesforce mastery with deep experience in analytics, data engineering, and machine learning, turning customer data into insights that drive smarter selling, service, and growth.

We deliver with clarity and collaboration—combining data strategy, integration, and scalable architecture to make Salesforce perform across your business. The result is a platform that’s intelligent, adaptable, and built to grow with you.