In today’s rapidly evolving digital landscape, public sector agencies are under more pressure than ever to deliver fast, efficient, and personalized services. Whether it’s managing benefits, licensing, grants, or regulatory compliance, the need for modern, scalable solutions is critical. That’s where Salesforce Public Sector Solutions (PSS) comes in.

In today’s fast-moving digital environment, public sector organizations are under increasing pressure to streamline operations, enhance service delivery, and meet ever-evolving compliance standards. At Eigen X, we’re helping government agencies meet those demands by combining agile delivery with best-in-class technology platforms like Salesforce and airSlate. 

Salesforce has introduced a new security capability that allows organizations to encrypt the entire transactional database at rest with the Winter ‘26 Release. This is a significant update because it provides an additional, simpler path to protect sensitive information without the configuration and complexity traditionally associated with field-level encryption.

If you’re evaluating how to modernize pricing, quoting, and revenue operations, it’s important to understand the distinctions between Salesforce CPQ and Revenue Cloud.

Salesforce has officially announced the upcoming end of support for Workflow Rules and Process Builder. While these tools have been foundational for many orgs, Salesforce is fully transitioning automation to Flow, the platform’s modern and more powerful automation engine.

OpenAI’s Codex is quickly becoming a valuable tool for anyone working in the Salesforce ecosystem whether you're a consultant, developer, or even an admin looking to build your coding skills. At its core, Codex is an AI-powered assistant that helps you understand and write code faster and more efficiently. This is especially useful in Salesforce projects, where it’s common to work with complex orgs filled with legacy Apex code, custom objects, and layers of automation.

Salesforce CPQ (Configure, Price, Quote) and DocuSign are two powerful platforms that, when integrated, can transform your sales workflow. Together, they enable faster, more accurate quoting, seamless electronic signatures, and secure handling of sensitive customer information.

During my internship at Eigen X, one of the most exciting tools I got to work with was Agentforce, Salesforce’s new AI-powered framework for building digital support agents. Like most people, I found the idea of learning AI a little intimidating at first, especially as someone still getting comfortable with the Salesforce ecosystem. But once I got into it, I realized how approachable and well-structured the platform really is.

At Eigen X, we don’t just implement technology, we transform how organizations connect with their clients. A recent success story involves helping a legal services client move from very custom Salesforce legacy live chat system built using Visual force pages, which is slated for retirement in coming years from Salesforce to Salesforce Messaging for Web, delivering a modern, scalable, and compliance-aware solution.

In this demo, we explore Tableau Next and its powerful Concierge Agent using sample commercial pharmaceutical sales and activity data. The focus: uncovering the types of interactions sales reps are having with healthcare providers (HCPs) across their territories.

Salesforce World Tour is back in New York City, and Eigen X is thrilled to join this dynamic event! On November 29th, the Javits Center will be buzzing with industry leaders, Salesforce experts, and innovators eager to explore groundbreaking advancements and connect with the NYC community.

If you are a higher ed user using Salesforce CRM for a while and struggle with measuring impacts on your CRM investment, trying to learn best practices on how other universities are using Salesforce for admissions, marketing and student success and figure out how to leverage generative AI for your university, there is a fantastic online event this week on 11/7 done by Higher Ed Dreamin which you should register and attend.

A Simple Fix for a Common CPQ Headache: Rethinking Additional Discounts.

Eigen X, a prominent consulting firm specializing in enterprise systems, data analytics, and emerging digital technologies, has successfully maintained its Summit Level partnership with Salesforce for 2025.

Dreamforce is just around the corner, and if you're a nonprofit looking to level up your organization, you won't want to miss these exciting sessions focused on Salesforce Nonprofit Cloud. From migrating from NPSP to Nonprofit Cloud to leveraging AI for philanthropy, these sessions offer valuable insights and practical strategies. 

“Experience the New Tableau” Keynote at Dreamforce is a must-attend event for any Tableau Enthusiast. By joining us at Eigen X's watch party, you'll have the chance to experience the keynote live and connect with other professionals in your field. We look forward to seeing you there!

Dreamforce is just around the corner, and if you're an education institution interested in learning how other educational institutions are using Education Cloud to address challenges in areas such as financial aid, recruitment, student success, and more

The Marketing & Commerce Keynote at Dreamforce is a must-attend event for any Salesforce marketer. By joining us at Eigen X's watch party, you'll have the chance to experience the keynote live and connect with other professionals in your field. We look forward to seeing you there! 

When it comes to file encryption in Salesforce, there is a ton of information available – so much so that it threatens to overwhelm a casual researcher.  We here at Eigen X empathize with that plight and are here to help.  Below, we’ve debunked the top five myths surrounding file encryption so you don’t need to.