Eigen X Case Study- Philadelphia Flyers

Client Overview

Location: Philadelphia, PA, USA

Employees: 270

Industry: Sports​

Solution: Lightning Upgrade, Sales Cloud

Go-Live Dates: June 15, 2018

The Philadelphia Flyers support the Greater Philadelphia Region through organizations like Flyers Charities, the Flyers Skate Zone, a series of community ice-skating and hockey rinks, and a partnership with the Ed Snider Youth Hockey Foundation. The Flyers are a championship National Hockey League franchise, with a legacy of commitment to victories, fans and the community. ​

Challenge

• Upgrading to Lightning from Salesforce Classic​

• Technical Debt elimination​

• Reduce the use of redundant code in the organization​

• Proper user training and minimizing the learning curve​

Solution

• The Philadelphia Flyers were using Salesforce Classic for the ticketing office​

• Eigen X spun up a sandbox, converted to lightning, did regression testing to make sure all current features worked, when they didn't build out automation to replicate or enhance​

• Eigen X reduced the amount of code in the org by repurposing functionality with Process Builder​

• Eigen X then trained the Administrators on Lightning and the Sales team on how to use the new interface​

Result

• The Flyers were able to make the move to Lightning and update their existing integrations​

•  Improved Salesforce performance by reducing code inefficiencies and unnecessary customization​

•  Eigen X trained the entire user base of the organization on how to utilize lightning all in under 6 weeks​