Eigen X Case Study- EnerSys
Client Overview
Location: Reading, PA, USA
Employees: 5,000-10,000
Industry: Electrical & Electronic Manufacturing
Solution: Sales Cloud, Service Cloud, Field Service, CPQ, Community Cloud, Pardot, Marketing Cloud
Go-Live Dates: On Going
EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.
Challenge
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Multi business processes for various countries and LOB that need to be consolidated to fewer Sales and Quote processes.
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Excess of custom code that is complex to maintain that could have been done with standard components and flows.
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Many integration points point to custom code processes that need overhauled.
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Lack of partner visibility into order status, partner leads, partner opportunities, and price requests (quotes)
Solution
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Work with Analyst team to identify areas of improvement for reducing the use of custom code and using built in native point and click solutions.
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Reviewing existing custom code solutions to identify areas for improvement, updated to newer processes, and areas to be removed
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Design and solution a community for partner visibility in salesforce to allow direct interaction between teams and ease of quick reorders for standard product cycles.
Result
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Reduced reliance on developers to modify custom code by making it easier for Admin/Analyst team to make certain changes through standard point and click system.
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Coach team on best practices to help them make better solutions that can be easily managed by that team and allow developers to focus on more custom tasks.
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System is easier to maintain and more scalable as processes are more of a global nature and can be modified for specific locales allowing for easier integration of other systems.
