Eigen X Case Study with Reed Tech (LifeScience Clients)

Eigen X Case Study with Hayward Promise Neighborhoods

Eigen X Case Study with Reed Tech

Eigen X Case Study with SoundExchange

Eigen X Case Study - NJOIT - NJOL - TDI/FLI

In today’s rapidly evolving digital landscape, public sector agencies are under more pressure than ever to deliver fast, efficient, and personalized services. Whether it’s managing benefits, licensing, grants, or regulatory compliance, the need for modern, scalable solutions is critical. That’s where Salesforce Public Sector Solutions (PSS) comes in.

In today’s fast-moving digital environment, public sector organizations are under increasing pressure to streamline operations, enhance service delivery, and meet ever-evolving compliance standards. At Eigen X, we’re helping government agencies meet those demands by combining agile delivery with best-in-class technology platforms like Salesforce and airSlate. 

Eigen X Case Study with The YMCA

Eigen X Case Study with Maryland Department of Health

At Eigen X, we don’t just implement technology, we transform how organizations connect with their clients. A recent success story involves helping a legal services client move from very custom Salesforce legacy live chat system built using Visual force pages, which is slated for retirement in coming years from Salesforce to Salesforce Messaging for Web, delivering a modern, scalable, and compliance-aware solution.

The mission of the MD Department of Health is to improve the health status of every Maryland resident and to promote access to quality healthcare. MDH regulates healthcare providers, facilities, and organizations, and manages direct services to patients, where appropriate. MDH has four major administrations or divisions: Behavioral Health Administration (BHA), Developmental Disabilities Administration (DDA), Public Health Services Administration (PHS), and Healthcare Financing Administration (HCF or Medicaid or MA). ​

The New Jersey Department of Labor and Workforce Development is a pivotal state government agency dedicated to supporting and nurturing the labor force of New Jersey. NJDOL is responsible for administering a variety of programs that benefit workers (i.e., unemployment benefits, workforce training and development, occupational safety, etc.). A significant part of its function involves managing the Temporary Disability Insurance (TDI) and Family Leave Insurance (FLI) programs, designed to provide partial wage replacement to eligible workers during times of personal or family health-related absences from work.

The federal government is at a turning point. With budget reductions, workforce downsizing and an increasing demand for digital services, federal CIOs face an urgent need to optimize operations while maintaining mission-critical functions. Generative AI (GenAI) presents a strategic opportunity—not just for cost savings, but for enhancing service delivery, streamlining workflows, and mitigating the risks of talent shortages. In this era of fiscal constraints and technological evolution, CIOs must prioritize three key areas to harness the power of GenAI effectively.

If you are an IT director, Agency product owner, or case/claim manager working in the service operations for the citizens, DC world tour coming up on March 19 can be overwhelming. Apart from the Salesforce marketing hoopla, it is sometimes hard to navigate the key sessions and ensure you maximize your learning and value on the event. This will help you to navigate the key sessions which you want to attend during the world tour based on your role in the Agency.