The Eigen X team was engaged by Evolve IP (www.evolveip.com) to create an advanced call center analytics and reporting solution (Evolve IP Analyst) . The cloud-based reporting and data modeling solution is powered by Birst (www.birst.com).
Our consultants are leading multiple cross-functional teams as part of this complex global project transitioning the client from an Oracle data warehouse to Teradata and implementing Tableau (www.tableau.com) and Cognos BI reports for their PMO and every function within their research and development sector.
Eigen X also performs project management and requirements gathering for the creation of a production-like, large-scale, end-to-end test environment featuring 100+ applications and 8 million subscriber records to facilitate the Billing system Migration test effort. Eigen X manages the integration of external video, voice and data applications required to test migration impacts on downstream provisioning systems.
“EigenX was instrumental in the development our new web portal. The expertise, knowledge and experience they brought to the project was a key component of the partnership with the Reed Tech development staff. Beyond design and development of the portal, EigenX also helped my staff to keep current and gain a greater depth of understanding with coaching in agile, requirements, etc., that has yielded a direct benefit to my organization as a whole. (more…)