Eigen X Case Study - University of San Francisco (USF)
University of San Francisco
The University of San Francisco (USF) is a private Jesuit university in San Francisco, California. Since its birth in 1855, USF has shaped the city of San Francisco, and the city has shaped USF. Today, USF and San Francisco offers a culture of innovation, energy, and optimism and offers nearly unlimited opportunities for learning, research, internships, jobs, and fun.
✢ Client Overview
Location: San Francisco, CA, USA
Employees: 1,001 - 5,000
Industry: Education
Solution: Sales Cloud, Service Cloud, Experience Cloud
The Challenge
Collaboration with a a group of students in an effective way
Build a Health Survey during pandemic for students and staff in a shorter time
Issues with appointment scheduler for student to reach staff
Issues with text message system (TWILIO)
The Solution
Used out of the box Chatter groups along with LWC component to make a user-friendly group collaboration tool in student community
With the use of a custom object and lightning page, created a survey tool in community.
Code optimization and UI changes
Changes in PB and a new flow in TWILIO helped to route the text messages correctly
The Result
Students with same interest found it easy to form a group, chat, plan activities together
Effectively admit students and staff to campus with the survey results, also monitor and followup affected by Covid
Errors / Issues with appointment scheduler is resolved and students could effectively reach their team
On time notification via text messages made possible to a better reach