Eigen X Case Study - Rutgers Business School

Client Overview

Location: New Brunswick, NJ, USA

Employees: 500 - 1,000

Industry: Higher Education

Solution: Sales Cloud, MCAE, & EDA

Go-Live Dates: 7/22 – 3/23

Founded in 1929, Rutgers Business School has a rich history in the state of New Jersey -- a history deeply embedded in the larger story of Rutgers University-Newark and Rutgers University-New Brunswick. Rutgers University. Rutgers has been revolutionary for 250 years. With a world-class faculty, highly ranked academic programs, strong industry connections, motivated students and a powerful alumni network, Rutgers Business School is revolutionizing business education.

Challenge

• Rutgers Business School has an outdated Salesforce instance that caused frequent issues

• Executive Education has a separate Salesforce instance that is not integrated with the rest of Rutgers Business School

• Many departments and offices within are not on Salesforce and do not have organized processes

• The IT team did not have the capacity to lead the discovery process needed internally to reorganize their Salesforce instance

Solution

• We held around 20 discovery calls with all Rutgers Business School departments to discuss processes, pain points, and goals

• We created more than 20 different current and future state business process diagrams. These mapped out what is happening today and what would happen in an ideal scenario

• We created a requirements document compiled from the paint points and goals expressed by each department

Result

• Developed Salesforce solution definition detailing high-level system architecture and integrations

• Created a Salesforce requirement list and prioritization for implementation

• Provided a sprint plan to implement Salesforce and associated technology

• Made recommendations for a restructuring of the tech stack

• Made recommendations for required staffing to manage Salesforce infrastructure