Eigen X Case Study - EnerSys

Client Overview

Location: Reading, PA, USA

Employees: 5,000 - 10,000

Industry: Electrical & Electronic Manufacturing​

Solution: Sales Cloud, Service Cloud, Field Service, CPQ, Community Cloud, Pardot, Marketing Cloud​

Go-Live Dates: On Going

EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.

Challenge

• Multiple business processes spread across different geographies and markets

• Disjointed business processes that needed to be aligned across different business units.​

• Multiple ERP system integrations with legacy and modern data systems

• System developed with a heavy code base which did not allow for extensibility or maintainability without external help

• Visibility to data for Customer lifecycle was disjointed across many systems

Solution

• Work with Business Analyst team to analyze and simplify processes

• Work with team to reduce reliance on Custom Code and train analysts on how to use Flows within Salesforce

Result

• Reduced reliance on developers to modify custom code by making it easier for Admin/Analyst team to make certain changes through standard point and click system

• Coach team on best practices to help them make better solutions that can be easily managed by that team and allow developers to focus on more custom tasks

• System is easier to maintain and more scalable as processes are more of a global nature and can be modified for specific locales allowing for easier integration of other systems