Eigen X Case Study - Beanstalk Academy

Client Overview

Location: Bronx, NY, USA

Employees: 100 +

Industry: Education

Solution: Sales Cloud,​ K-12 Education Cloud

Go-Live Dates: On Going

Founded in 2017, Beanstalk Academy is a leading, full-service child care and early education provider. With 14 locations in the New York City area (Bronx, Brooklyn, Staten Island, and Westchester) they support and accommodate families' needs by providing a safe and nurturing child care experience.

Challenge

• Disjointed child-care enrollment process based in various Google Sheets

• Can't easily track a child's eligibility and enrollment in state and federal assistance programs

• Scheduling of Tours at locations not the Parent/child

• Current Student Management System not scalable

Solution

K-12 Ed Cloud (on top of EDA)​

• K-12 Contact – Guardian and Student​

• K-12 Program and Program Enrollment with Path to track progress through process​

• Screen Flow for Enrollment Rep Phone intake:

  • Using conditional call scripts​

  • Create/update Parent and child​

  • Screen to show all locations and distances from parent​

  • Screen to schedule tour​

  • Screen to show other eligible programs​

  • Screen to begin enrollment in all programs​

  • Create Program Enrollments for all qualified Programs 

Result

• Improved success rates of location enrollment​

• Improved success rates of state and federal assistance program eligibility and enrollment​

• Improved client phone experience with Enrollment Reps​

• Scalable and feature rich student management system